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SMS Program & Consent

Program name: LOCLbox Notifications · Last updated: October 1, 2026

LOCLbox sends appointment-related text messages on behalf of the local businesses that use our platform. This page documents exactly how a client opts in, what they receive, and how to opt out.

How clients opt in

When a client books an appointment on a business's LOCLbox page, the booking form presents an explicit SMS Messaging Agreement before the booking can be submitted. This is what the client sees:

Booking, step 3 of 3: Review & confirm

The checkbox is unchecked by default, for new and returning clients alike. Appointment texts are sent only to a client who agreed, either by ticking this box or by tapping "Get text updates for this booking" on the confirmation page, which carries the same wording. The client's consent (timestamp, IP address, and wording version) is recorded.

After a booking, the confirmation page may also show a button, "Get text updates for this booking", for a client who left the box unchecked. The button carries the same SMS Messaging Agreement wording as the checkbox above, word for word. Nothing is sent until the client taps it, and the tap records the same SMS consent as ticking the box, for that client at that business. The consent record keeps the time, the IP address (none when the consent arrives as a text reply) and the version of this wording.

Texts for a booking start only after the person who booked proves the number is theirs: by typing a one-time code on the booking page or from the link in the code text (on any device), by replying YES to the confirmation from that phone, by booking again from a device the business already recognises as that client's from an earlier code (remembered for 90 days), or, for a returning client, by a code emailed to the address on their profile or a business's own confirmation that the booking is theirs (those texts go to the number already on their profile, under the consent they gave before). Until then confirmations and reminders go by email. For a business without a texting number of its own, booking codes are sent from the shared LOCLbox toll-free line only once that line is approved to carry them; until then those businesses use email only and show no text option on the booking form.

Clients who join a business's waitlist give a separate, optional consent for waitlist texts on the waitlist form. That box is also unchecked by default, names the business, says up to 3 texts a day while the client is on the list and when the list ends, and is recorded with its time, IP address and wording version. It does not change the booking agreement above.

What clients receive

Clients may also reply to these messages with appointment-related questions; replies are handled by the business through the LOCLbox platform.

Message frequency varies with appointment activity, typically 1–4 messages per appointment. Message and data rates may apply.

Optional marketing messages

Separately from the appointment notifications above, a client may choose to receive occasional promotional or marketing messages (for example, special offers) from a business they visit. Marketing messages are never sent based on the booking agreement alone: they require an additional, optional marketing opt-in that is presented separately, is unchecked by default, and is never a condition of booking. Clients who opt in can opt back out of marketing at any time by replying STOP.

How to opt out

Reply STOP to any message to opt out immediately. Reply HELP for help, or email [email protected]. Opt-outs are honored automatically and permanently unless the client re-subscribes by replying START.

Privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records are used solely to deliver the messages described above. Full details in our Privacy Policy.

Program operator

LOCLbox is operated by Elevated Media Group. Support: [email protected]