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How can we help?

Short, step-by-step answers for LOCLbox businesses. Pick a topic, or type a word to narrow the list.

Getting paid

Get paid: finish your payment setup Connect LOCLbox to Stripe so you can save client cards, charge no-show fees and receive payouts, and what to do if the Stripe window seems stuck. No-show and late-cancel fees Save a card when clients book, set your cancellation policy, and charge a no-show or late-cancel fee from the appointment.

Booking and reminders

Share your booking link and page Find your LOCLbox page address and your direct booking link, make sure booking is ready, and share them with clients. How appointment reminders work When LOCLbox reminds your clients, what the reminder says, and where to choose text or email.

Texting

Your texting number and how texts work Get your own local texting number, understand what clients receive, and how opt-outs like STOP are handled.

Your plan

The Free plan and what Pro adds What stays free, how the monthly lead allowance works, which add-ons you can buy on Free, and what LOCLbox Pro includes. Change or cancel your plan Upgrade to Pro, add or remove add-ons, cancel Pro, or delete your LOCLbox account, and what happens to your page, clients, texting number and domain.

Your page and domain

Use your own domain Buy a domain for your LOCLbox page, keep it renewing, add or replace the renewal card, or point a domain you already own.

Growing your business

Set up your rewards program Give repeat clients points for each visit or dollar spent, set the rewards they can earn, and redeem them. Ask clients for Google reviews Send happy clients a one-tap link to your Google review box, and keep an eye on new reviews with Review Management.

The LOCLbox app

Install LOCLbox on your phone Add the LOCLbox portal to your home screen so it opens like an app, and turn on notifications for new leads, bookings and texts.

Still stuck?

Tell us what you are trying to do and a real person on the LOCLbox team will answer.

Talk to support