Change or cancel your plan
Updated October 1, 2026
Plan changes live in Settings > Billing. Only the account owner can open Settings. On a phone, tap More, then Settings.
Step by step
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Upgrade to Pro
In the Your Plan card, enter a promo code if you have one, then press Upgrade to Pro ($49 a month). Pro starts right away and the first month is charged at checkout. There is no trial.
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Add or remove an add-on
In the Add-ons card, press Add or Remove next to an add-on.
- On Pro, add-ons bill on your Pro invoice. When you remove one, your next invoice is credited for the unused days.
- On Free, when you remove your last add-on it stays active until the end of the period you paid for, then stops.
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Cancel Pro or change how you pay
Talk to support and tell us what you would like: cancel Pro, change the card, or anything else about billing. In the portal, use Talk to support under Help in the menu (on a phone, under More). You can also email [email protected].
What happens when Pro ends
- Your account moves back to the Free plan. Your page, your booking link and your client records stay.
- The monthly lead allowance applies again. See The Free plan and what Pro adds.
- Your dedicated texting number is kept for 7 days, then released. A released number cannot be given back to you, so if you might return to Pro, or want to keep the number with the No-Show Protection add-on, do it within those 7 days.
- Two-way texting stops. Rewards stop unless you add the Rewards Program add-on.
Deleting your account
To close LOCLbox for good, go to Settings > Profile, scroll to the Danger Zone and press Delete my LOCLbox. Before anything happens you see exactly what deletion does:
- Your public page comes down immediately.
- All leads, messages, appointments and client records are permanently erased.
- Your Pro plan and any add-ons are cancelled, and your texting number is released (unless it is your own ported number, which is kept).
- If you bought a domain through LOCLbox, auto-renew is turned off and we email you the date it expires. You can move it to any registrar you like for free: email [email protected] for the transfer code before that date. If you do not move it, it is not renewed and it lapses.
- Deleted data cannot be recovered, by you or by LOCLbox support.
If you only want to stop paying, cancel Pro instead. The Free plan costs nothing and keeps your page and records.